Privacy Policy

Moms Time Sdn Bhd (“Mom’s Time”, “we”, “us”) values your privacy.

This Privacy Policy applies to all users accessing our services through the Mom’s Time app. 

By using Mom’s Time app, you agree to the collection, use, and disclosure of your personal data as described below and consent under the Personal Data Protection Act 2010 (PDPA).

1. What Personal Data We Collect
When you use Mom’s Time, we may collect:

Information You Provide
– Name
– Email address
– Phone number
– General location/address
– Mother’s health condition

– Inquiry information sent to service providers

Automatically Collected Information
– Device type
– IP address
– App usage activity
– Search preferences

2. How Your Data Is Used
We use your personal data to:
– Enable you to browse and contact service providers

– Share your inquiry with service providers when you choose to contact them
– Verify your identity when needed
– Send operational notifications (e.g., password resets, inquiry updates)
– Improve the functionality and safety of Mom’s Time

– Provide customer support

We may also use aggregated or anonymised data for analytics and service improvement. 

3. How Your Data Is Shared

With Mom’s Time (When You Take Action)
When you tap “Inquiry”, “Chat”, or similar buttons, you consent to sharing your contact information with that specific service providers so they can respond.

With System Service Providers
We may share data with:
– Cloud hosting providers
– Analytics platforms
– SMS/email delivery partners

These providers process data on our behalf under strict confidentiality.

With Authorities
We may disclose information to SKM, PDRM, or other regulators if required by law or for safety-related concerns.

Mom’s Time does not sell your personal data.

4. Security of Your Data
We use technical and organisational safeguards to protect your data.
However, once you choose to communicate with a Service providers via WhatsApp, email, SMS, or any external channel, those communications are not covered by Mom’s TIme’s security protections.

5. Your Rights Under PDPA
You may:
– Access the data we hold about you
– Update or correct your information in the “My Profile” section
– Withdraw consent for marketing messages (not for core operational features)
To exercise your rights, contact us at momstime.my@gmail.com.

6. Retention of Data
We retain your data only as long as necessary for:
– Maintaining your active account
– Handling inquiries and service providers communication
– Meeting legal or regulatory requirements
After that, your data will be securely deleted or anonymised.

7. Cookies & Tracking Technologies

Mom’s Time uses only essential cookies and similar technologies that are necessary for the app to function properly, such as maintaining user sessions and remembering basic preferences. We do not use cookies or tracking technologies for advertising, analytics, profiling, or behavioural tracking.

You may adjust your device settings to limit or disable cookies; however, doing so may affect certain core app functionality.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Continued use of Mom’s Time after updates constitutes acceptance of the revised policy.

9. Contact Us
For privacy concerns or PDPA-related requests, please contact:

Data Protection Officer
Moms Time Sdn Bhd
momstime.my@gmail.com